1. Which is your covered delivery area?

Currently we only deliver in Penang state. Kindly check your area of coverage on “Postcode Checker” before placing an order.

2. Haruma Senko Delivery Coverage Area

Area Postcode Min Order Amount (RM) Delivery Charges
(RM)		 To Enjoy Free Delivery (RM)
Pulau Pinang 10000, 10050, 10100, 10150, 10200, 10250, 10300, 10350, 10400, 10450, 10460, 10470, 10500, 10502, 10503, 10504, 10505, 10506, 10508, 10512, 10514, 10516, 10518, 10524, 10534, 10538, 10540, 10542, 10546, 10550, 10551, 10552, 10558, 10560, 10564, 10566, 10570, 10576, 10578, 10582, 10590, 10592, 10593, 10594, 10596, 10600, 10604, 10609, 10610, 10612, 10620, 10622, 10626, 10628, 10634, 10646, 10648, 10660, 10661, 10662, 10670, 10672, 10673, 10674, 10676, 10690, 11060, 11400 60 15 150
Tanjong Bungah 11200 60 23 180
Ayer Itam 11500 60 15 150
Jelutong 11600 60 15 150
Gelugor 11700 60 15 150
USM Pulau Pinang 11800 60 15 150
Bayan Lepas 11900, 11950 60 15 150
Bayan Lepas Zone 2 11920 60 23 180
Batu Maung 11960 60 15 150
Butterworth 12000, 12100, 12200, 12300, 13400, 13500 60 10 100
Butterworth Zone 2 13000 60 10 100
Butterworth Zone 3 13800, 13020 60 15 150
Perai 13500, 13600, 13700 60 10 80
Bukit Mertajam 14000 60 8 60
Bukit Mertajam Zone 2 14020 60 10 100
Simpang Ampat 14100, 14101, 14110, 14120 60 10 100
Sungai Jawi 14200 60 23 180
Nibong Tebal 14300, 14310, 14320 60 23 180

3. When can I get my order?

*Order and payment made before 2PM (Monday to Friday) will deliver on same day, order and payment made after 2PM will be delivered on the next day.

*Order and payment made before 12PM (Saturday) will deliver on same day, order and payment made after 12PM will be delivered on the next Monday

*If you have enquiry or request, you can contact our Customer service via WhatsApp at +6016-592 1262 / +6010-831 2682

4. What is the minimum order amount for delivery?

There’s a RM60.00 minimum order amount for us to deliver.

5. Is there a delivery fee?

There is a delivery charge based on delivery location but you are entitled FREE delivery if you meet our “”Free Delivery”” amount, please refer to Point 2. for information.

6. How do I check my order status?

You may check your order status under “Profile” page or contact our customer service via WhatsApp at +6010 831 2682.

7. What happened if my order is damages or wrong ?

Please take a picture of the damaged or wrong item(s) and contact our customer service via WhatsApp at +6010 831 2682 within 24 hours of delivery.

8. What is your delivery hour ?

It will be between 2:30PM and 7:30PM.

9. Do I need to create an account to place an order?

You may check out as a guest but it is highly encourage you create an account to stay current with our latest offerings, promotions and new release.

10. Do you offer in-store pick up service?

Yes, you may self pick-up service at our store during our business hour.
Monday – Friday 8:30am – 5:30pm    Saturday 8:30am – 12:30pm

 

11. How do I know if my order has been delivered?

If your order is picked up by a different person, a phone call and photo confirmation will be sent to your phone number.

12. What if I provided an incorrect/incomplete delivery address?

We will delivery again on the next day with delivery charge. Please take note that we can’t guarantee the fruits/items are still at their same level of freshness compared to the day they should have been delivered.

13. What if I’m not available to receive my order?

Our delivery person will make another attempt on the same day. If the second attempt is also unsuccessful, we will delivery again on the next day with a delivery fee applied.

14. What methods of payment do you accept?

Please refer to our FAQ, payment information. Basically, we accept online transfer offer by bank, FPX, credit card VISA, MASTERCARD, TnGO E-wallet .